The challenge: route learning
A new driver may need to know dozens of routes, each with variants, specific stops and timing points. Traditionally this is learnt from paper route booklets, ride-alongs with experienced drivers and a lot of memorisation. It takes time, ties up trainers, and drivers who hesitate on their route are more stressed, more likely to miss a stop and more likely to leave the job.
How the app helps
- Turn-by-turn guidance on the real route: the path comes from the operator's GTFS data, where a consumer GPS looks for the fastest road.
- Visual and audio instructions, so the driver keeps their eyes on the road.
- Every stop on the map with its name and scheduled time, so every stop is served.
- On Time Running indicator at each stop (early, on time, late) to learn the right pace of the route.
- Off-route alert if the driver leaves the planned path.
- Demo mode that simulates a trip, to discover a route before driving it.
Before the first shift: the companion website
Drivers can prepare their routes at home or at the depot on the companion website: every route, stop and turn-by-turn step is displayed on an interactive map, and can be printed. Trainers can share a link to a specific trip.
Continuous training
Route knowledge fades. A driver returning to a route after several months, or driving it occasionally, can rely on the app rather than on memory. The same applies when the network changes: new lines, restructured routes or new stops are integrated from the updated GTFS, and every driver is guided on the new version from day one.
Benefits for the operator
- Shorter route-learning time and less trainer time per new driver.
- Less stress for new drivers, which helps retention.
- Fewer missed stops and wrong turns, and better punctuality.
- Easier recruitment: candidates new to the area can start on any route.
"Really very very helpful […] it just took a lot of the stress out." – Bus driver using the app